If you back away from someone's emotions, you miss the opportunity to help them move forward. Here are tips for dealing with a variety of emotions that could emerge in your conversations.
You can have free will when you realize you are not your brain. Follow these seven steps to activate your reflective intelligence and outsmart your brain.
Leaders avoid conversations because talking with humans is messy. Humans are emotional. The best leaders know how to allow emotions and engage people even when they feel strongly about a situation. This post gives six tips to have more meaningful conversations.