You already have empathy but you might have forgotten how to access it. This post gives you steps to regain and strengthen your empathy to improve your coaching, leadership, and relationship skills.
If you back away from someone's emotions, you miss the opportunity to help them move forward. Here are tips for dealing with a variety of emotions that could emerge in your conversations.
Convincing and influencing are different; one has a negative outcome, the other positive. To change minds you must influence their thinking by doing these 4 things.
Mastery is the deepening of presence, not the perfection of skills. You must learn how to clear your mind and use emotions to achieve "full-body" presence to master any sport, performing art, or profession.