How to Respond When Someone Is Emotional
If you back away from someone's emotions, you miss the opportunity to help them move forward. Here are tips for dealing with a variety of emotions that could emerge in your conversations.
The #1 Rule for Effective Leadership (at Home and at Work)
Beyond the Golden and Platinum Rules, in our crazy busy world the one rule everyone should follow daily above all is, “Don’t be a jerk.” When I am frustrated, under pressure or running late, I masterfully rationalize my “jerky” behavior. I act as if my needs are more important than anyone else and I am…
