“You can either be the victim of your reactions or the master of your mind.” – Marcia Reynolds, PsyD
Whether you’re an executive, manager, team leader, or contributor, emotions must be considered when resolving difficulties and motivating performance. When emotions are triggered, logic can be lost. Whether it’s your own brain that is deceiving you or it’s the reactive brain in the person you are talking to that is hindering progress, you have to know how to work with emotions to negotiate solutions that work for everyone involved.
This workshop will include three aspects of emotional intelligence: managing self, understanding others, and using coaching skills to help get positive results from difficult conversations. The skills will help the participants make better choices when under pressure, uncomfortable, or just plain busy. Then they will learn how to use the skills to get positive results from difficult conversations.
Key Competencies Addressed
➢ Becoming emotionally “self-alert”
➢ Making choices when consumed by emotions
➢ Understanding what triggers the emotions of others
➢ Increasing skills of negotiation, conflict-resolution, and coaching
➢ Communicate about emotions in the workplace to ease tension, increase creativity, and improve communication
The workshop is highly interactive, giving participants a chance to practice new skills and to discuss how to integrate the skills after class is over.
Key Learning Outcomes
Depending on the length of the program chosen, participants will learn how to:
- Identify how the emotional brain works—including the emotional trigger-perception-response survival cycle—to understand what drives emotions, thoughts, and behavior especially under pressure.
- Apply the knowledge of the reactive brain to common scenarios that trigger positive and negative emotions in the workplace.
- Become emotionally self-aware to “catch emotions” before reactions have a negative impact.
- Shift into the “optimal productive state” to make the best emotional, relationship, and task-related decisions in the moment.
- Recognize possible trigger sources that cause emotional reactions and then coach others through an escalating emotional situation.
- Establish an emotional connection with clients and colleagues to enhance negotiations, conflict-resolution, and coaching conversations.
- Explore ways of teaching others to use these techniques so the workplace environment has less tension and more productive interactions even when emotions dominate.
The program includes pre-work reading and an assignment. A group coaching session can be provided after the program to help apply the training back on the job.
This is Dr. Reynolds’ most successful program world-wide. She can design half-day to multiple-day programs depending on your needs. As human beings, there is little in business, and in life, that is not affected by your emotions.
“You gave me a new dimension and techniques I have practiced ever since your program. As a result, I am hoping to see the development of more leaders in our organization plus a higher level of service, improved staff morale and commitment of heart and energy.” – Z. Orem, HR Director, World Vision, Somalia
Your brain could be keeping you from the success you deserve. Don’t let it! Dr. Reynolds will help you stay on top of your game by outsmarting your brain.
Sample one-day program includes:
I. Being Emotionally Self-Alert
- Understand the emotional brain and its effects on behavior.
- Identify how emotional states show up in your body to quickly recognize reactions before saying or acting in damaging ways.
- Discover your primary emotional triggers and how to stay calm under pressure.
- Practice a 4-step process for shifting your emotions at will.
- Discern appropriate times to ask for what you need, choose to act differently, or to let go and move on.
II. Developing Awareness of Emotional Sources in Others
- Shift your listening positions to identify triggers in others.
- Learn how to prepare for a difficult meeting and create a sense of psychological safety in your conversations to work through emotional scenarios.
- Practice catching your own emotional reactions while working with others.
- Apply a coaching approach to your conversations to deescalate reactions and resolve conflicts.
For a two-day program, participants will learn and practice using their emotional awareness skills when having difficult conversations.