If you back away from someone's emotions, you miss the opportunity to help them move forward. Here are tips for dealing with a variety of emotions that could emerge in your conversations.
sabphoto/Depositphotos I heard Pattie Sellers, a former editor for Fortune magazine, speak on the topic of power. Pattie had been responsible for creating Fortune’s 50 Most Powerful Women list for nearly two decades. She said that even though the women she interviewed had amazing stories of their climb to the top, they all seemed to wince…
Convincing and influencing are different; one has a negative outcome, the other positive. To change minds you must influence their thinking by doing these 4 things.
Even when you know you are right, if people don't hear you in the conversation, your words are wasted. Learn how to be heard and influential.