Posts by Marcia Reynolds

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How to Respond When Someone Is Emotional

If you back away from someone’s emotions, you miss the opportunity to help them move forward. Here are tips for dealing with a variety of emotions that could emerge in your conversations.

How to Keep a Conversation on Track

When you are coaching one-on-one, facilitating a team meeting, or trying to hear out an upset friend, one of the most difficult things to do is to keep the conversation on track to a fulfilling resolution, or at least forward movement. It’s not that the topic changes, it’s that the destination wasn’t made clear. When…
Superhero power in the shadows

7 Ways to Use Your Power

No matter your position at work or in life, you can access different types of power other than the power that comes with a title or wealth. Which types of power are you using?

The Most Revealing Non-Verbal Cue

People do not always tell the truth because they aren’t aware of their assumptions, they are uncomfortable revealing their thoughts, or can’t clearly articulate how they see things. You can help them understand and move forward by noticing and sharing their non-verbal emotional shifts. Here’s how.

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