Many leadership practices and coaching competencies outline rules for asking good questions. On their own, these suggestions are misleading. Read this post to discover how to make your conversations more effective, even when you break some of the hallowed rules.
You already have empathy but you might have forgotten how to access it. This post gives you steps to regain and strengthen your empathy to improve your coaching, leadership, and relationship skills.
If you back away from someone's emotions, you miss the opportunity to help them move forward. Here are tips for dealing with a variety of emotions that could emerge in your conversations.
When you are coaching one-on-one, facilitating a team meeting, or trying to hear out an upset friend, one of the most difficult things to do is to keep the conversation on track to a fulfilling resolution, or at least forward movement. It’s not that the topic changes, it’s that the destination wasn’t made clear. When…