5 Steps for Dealing with Negative and Cynical People

Wouldn’t it be nice if everyone we worked with lifted our spirits with their enthusiasm and good humor? You might say yes but realize this is a hallucination. Or you might say no because relentlessly … [Read more...]

5 Reasons Leaders Give for Avoiding Important Conversations

Leaders who avoid conversations that could be difficult are missing the best opportunities to help others grow. They rationalize their reluctance and then claim their excuses are "undeniable truths." … [Read more...]

How to Stay Present in Difficult Conversations When People Get Emotional

Before you hold what you believe will be a difficult conversation, it is important to set your emotional intention. What do you want to feel throughout the conversation? What do you want the other … [Read more...]

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