Click here for the pdf of the handout.
“Learning happens in the moment of uncertainty. The barrier that protects a person’s sense of self and the world is momentarily breached, leaving the person vulnerable enough to learn. The discomfort ranges from slight to profound but is temporary while the brain is reinterpreting information, leading to a new awareness. When you listen with your entire nervous system to someone who is resistant or stuck, you are better able to hear how to use reflective statements and powerful questions to create the important moment of growth.” ~ Marcia Reynolds, PsyD, MCC