Outsmart Your Brain: How to Master Emotions in the Workplace

“When the mind is full of judgment it is using the mental resources you need to see opportunities.”

No matter how smart you are, your brain still seems to get the best of you when you are under pressure, questioned, or just plain busy. You can make more powerful choices if you know how your brain works and what is motivating the behavior of your colleagues. You can ease your tension, settle arguments, and release frustrations with your knowledge of the brain. Dr. Reynolds will help you understand and even laugh at how your brain works so you can consciously choose your own emotional state and deescalate reactions and conflicts with others.

The program will include three sections: managing self, understanding others, and using coaching skills to help the environment evolve to a more accepting and safe workplace that supports both expression and respect.

The program includes pre-work reading and an assignment. A questionnaire or a group coaching session can be provided after the program to determine the degree to which participants acquired the intended knowledge, skills, attitude, and confidence based on their participation in the training.

During this program, participants will learn how to:

  • Learn the importance of and how the emotional brain works—including the emotional trigger-perception-response survival cycle—to understand what drives emotions, thoughts, and behavior especially under pressure.
  • Identify common scenarios that trigger positive and negative emotions in the workplace.
  • Become emotionally self-aware so you can “catch your emotions” before you react.
  • Use various techniques to shift into the “optimal productive state” to make the best emotional, relationship, and task-related decisions in the moment
  • Practice a four-step process for being present to ensure mastery of emotional choice and engagement.
  • Recognize possible trigger sources that cause emotional reactions in others, including outbursts, so you can detach, defuse, or coach others through an escalating emotional situation.
  • Establish an emotional connection with clients and colleagues to enhance negotiations and persuasiveness.
  • Explore ways of teaching others to use these techniques so the workplace environment has less tension and more productive interactions even when emotions dominate.

Your brain could be keeping you from the success you deserve. Don’t let it! Dr. Reynolds will help you stay on top of your game by outsmarting your brain.

“You gave me a new dimension and techniques I have practiced ever since your program. As a result, I am hoping to see the development of more leaders in our organization plus a higher level of service, improved staff morale and commitment of heart and energy.” – Z. Orem, HR Director, World Vision, Somalia

This is Dr. Reynolds’ most successful program world-wide. She can design half-day to multiple-day programs depending on your needs.

Sample one-day program includes:

I. Being Emotionally Self-Alert

  • Understand the emotional brain and its effects on behavior.
  • Identify how emotional states show up in your body to quickly recognize reactions before saying or acting in damaging ways.
  • Discover your primary emotional triggers and how to stay calm under pressure.
  • Practice a 4-step process for shifting your emotions at will.
  • Discern appropriate times to ask for what you need, choose to act differently, or to let go and move on.

II.  Developing Awareness of Emotional Sources in Others

  • Shift your listening positions to identify triggers in others.
  • Learn how to prepare for a difficult meeting and create a sense of psychological safety in your conversations to work through emotional scenarios.
  • Practice catching your own emotional reactions while working with others.
  • Apply a coaching approach to your conversations to deescalate reactions and resolve conflicts.

III.   Requirements for Both a Personal and Cultural Shift

  • Identify the three points of resistance to change – willingness, desire and courage.
  • Use a focusing tool to shift the conversation perspective from problems to possibilities.
  • Determine daily routines to master outsmarting the emotional brain.

For a two-day program, participants will learn and practice using their emotional awareness skills when having difficult conversations.

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